Register and get a 10% off coupon
Your shopping cart is empty!

Delivery Information

COSTS
We are glad to offer FREE SHIPPING to our customers for the following orders amount:

Italy: free for orders over 200€
EU: free for orders over 300€
Extra EU (USA, Canada, Switzerland, and all other european Countries outside of EU): free for orders over 400€
All other Countries including Russian Federation: free for orders over 500€ 


For orders lower than these, the shipping fee is:
10€ shipping to Italy
20€ whole EU
30€ extra EU
40€ other Countries including Russian Federation

 

DELIVERY DATE AND CARRIERS
All orders are shipped from SINGOLARE.IT headquarters in Naples in our signature boxes. The orders will be processed and dispatched within 2 days from the purchase. If there are delays for any reasons, the costumer will be contacted via email and updated about the timing and the state of the order. Delays can be caused by items availability, bank transaction result pending, high number of orders due to special periods (for instance: festivities or beginning of the sales period). In any case, SINGOLARE.IT will be responsible for shipping the order within 5 business days from the purchase.

Please note that, in case of Bank Transfer, the goods will be kept aside pending the outcome of the transaction. The costumer has to send an email (address: info@singolare.it) with a copy of the transaction receipt, order number and client name, and as soon as the transaction is confirmed by our banking system, the parcel will be shipped. This will normally take from 3 (Italy) to 5 (abroad) business days.

The carriers we work with are DHL, SDA or EMS. The goods will be delivered within 1-2 business days for Italy, 2-5 business days for EU, America and Canada, and up to 7 days for the rest of the world (starting from the withdrawal of the parcel). Also remind that Saturday is a non-working day for the most part of carriers, so all orders placed on Friday evening and on the week-end will be picked-up on Monday.
Anyway SINGOLARE.IT will supply each costumer with a tracking number through which the parcel can be tracked on the carrier website.

 

VAT EXEMPTION
Please note that all shipments to extra EU countries are exempt from IVA (italian Valued Added Tax). The final price for these customers so will be calculated online BEFORE the payment deducting that tax. The final invoice will reflect this tax exemption.

 

IMPORT FEES
We wish to remind that all shipments outside of the European Community are subject to import fees based on each country regulations. These will be totally in charge of the customer and at his sole responsibility.
Since these duties are charged once the parcel reaches its destination and custom policies may vary widely from country to country, we have no control over these fees neither is possible for us to estimate an amount. We recommend contacting your local customs office for current charges before you order.

If the parcel is blocked for lack of custom’s rules respect by the costumer, or if the parcel is not delivered for any reason attributed to the costumer (for instance: wrong address, phone number, absence of the recipient or no cash on delivery), the parcel might be shipped back to the sender with additional costs. In this case, SINGOLARE.IT will charge the costumer with the aforesaid additional costs, subtracted from the costumer’s refund.

Please note carefully that at the moment we are NOT ABLE to ship PERFUMES with alcohol content outside of Europe, so all orders of this kind will be denied and eventually refunded. 

 

UNITED STATES IMPORTS
To receive an import the US government custom's agency requires to US citizens/residents who import goods from abroad a Social Security Number or Tax ID, or a non US citizen import number named CBP (Customs Border Protection assigned number). For informations on how to obtain a CBP and for any other doubt please visit the USA government site for customs border protection: http://www.cbp.gov/

 

Purchasing, it is to be understood that the costumer reads and comprehends all of the listed Delivery Information.